Online Order Policy
Last updated: August 25, 2026
Thanks for ordering from La Bonita’s Restaurant. Please read this policy before placing your order — by clicking “Place Order & Charge Card” at checkout, you agree to the terms below.
1. Payment
Your card is charged in full at the moment you place your order. We do not begin preparing your food until payment is successfully captured. If your card is declined, no order is sent to the kitchen and you are not charged.
2. Cancellations
You can cancel your order for a full refund within 5 minutes of placing it by calling us right away at (760) 275-4266. After 5 minutes we may have already started cooking, so cash refunds are not available. Store credit may be offered at the owner’s discretion on a case-by-case basis.
3. Missing or Incorrect Items
If something is missing from your order or made incorrectly, please call us at (760) 275-4266 within 24 hours of pickup. We will refund the affected item or remake it — your choice.
4. Refunds
Approved refunds are issued to the original card used at checkout. Please allow 5–10 business days for the refund to appear on your statement. Refund timing depends on your bank; we cannot speed this up.
5. Pickup Times & No-Shows
We hold your completed order for 30 minutes past the pickup time you selected. Orders not picked up within that window are considered abandoned and are discarded for food-safety reasons. Abandoned orders are not eligible for a refund.
6. Allergies and Dietary Restrictions
Our kitchen prepares food containing wheat, dairy, eggs, soy, shellfish, tree nuts, and peanuts. We make every effort to accommodate dietary requests noted in the “Notes for the kitchen” field, but we cannot guarantee that any item is free of cross-contamination. If you have a severe food allergy, please call the restaurant directly at (760) 275-4266 before ordering online.
7. Alcohol (if applicable)
Alcoholic beverages ordered online require valid photo ID verification at the time of pickup. The person picking up the order must be 21 or older. If ID cannot be verified, or if the person picking up appears intoxicated, the alcoholic items will be forfeited without refund. The rest of the food order will still be released.
8. Menu, Prices & Availability
Menu items, prices, and availability can change without notice. The price displayed at checkout is the price you pay. If an item you ordered becomes unavailable after you place your order, we will call you at the phone number provided to substitute or refund that item.
9. Payment Authorization
By placing an order, you represent that you are the authorized cardholder and you authorize La Bonita’s Restaurant to charge your card for the full order total, including tax. Card data is processed securely by Clover and is not stored on our website.
10. Disputes and Chargebacks
If you have any issue with your order, please contact us first at (760) 275-4266 before filing a dispute with your card issuer. The vast majority of issues can be resolved same-day. Filing a chargeback without first contacting us may result in refusal of future online orders.
11. Contact
La Bonita’s Restaurant
Palm Springs, California
Phone: (760) 275-4266
Hours: Sunday–Thursday 9 AM – 11 PM · Friday & Saturday 9 AM – 12 AM
We reserve the right to update this policy at any time. The version in effect at the time you place your order is the one that governs that order.
